- TeamViewer 9 Manual – Remote Control www.teamviewer.com Page 6 of 84 About TeamViewer 1 About TeamViewer 1.1 About the software TeamViewer is an intuitive, fast and secure application for remote control and meetings. As an all-in-one solution, TeamViewer can be used to: Provide ad-hoc remote support to colleagues, friends or customers.
- For example, to log on to a remote machine you can simply press ctrl+alt+shift+del. Mouse Shortcuts. Double clicking a monitor tab switches to full screen mode.
- TeamViewer 8 Manual Remote Control www.teamviewer.com Page 6 of 82 About TeamViewer 1 About TeamViewer 1.1 About the software TeamViewer is an intuitive, fast and secure application for remote control and meetings. As an all-in-one solution, TeamViewer can be used to: Provide ad-hoc remote support to colleagues, friends or customers.
- 4Display
1:1 mode, maps all keys from the local to the remote keyboard based on their position. For example, the 'q' key on an english keyboard (qwerty) inserts the character 'a' if connected to a device with a french keyboard layout (azerty).
The session settings are displayed toolbar.See also: Permissions
| Connection State | Remote Permissions | System Information | |||
| Chat | Actions | Keyboard | Display | Local Permissions | Whiteboard |
Connection State
The connection state indicating whether AnyDesk is connected to the server or is in session.
- ready
- in a session
- connecting to the network
| Hourglass | Indicates when AnyDesk is busy with transmitting image data (for slow links). |
|---|---|
| Harddrive | Indicates the hard drive status of the remote machine. Useful for diagnosing if the remote operation is delayed due to a busy drive. |
| Favorite | Add session partner to favorites. |
System-Information
Displays system information and session permissions of the remote device.
| AnyDesk | Remote Device | Hardware | Network |
|---|---|---|---|
| ID | Operating System | Memory/RAM | Network Adapter |
| Alias | Computer Name | Mainboard | IP Address |
| AnyDesk version | User Name | CPU | MAC Address |
| License | Domain | Graphics Card | |
| Elapsed time | Remote Permissions | Hard Disk |
Actions
- Request Elevation: Request administrative permissions for AnyDesk on the remote side. For this the remote side needs to accept the UAC Request.
- Switch sides: Changes the direction of the presentation. Use this feature if you want to show something on your desktop to the remote user during a remote support session.
- Ctrl + Alt + Del: Invokes the secure attention sequence on the remote machine (pressing these keys cannot be transmitted directly by AnyDesk, as the operating system does not permit it for security reasons). This option is only available if AnyDesk is installed on the remote machine or AnyDesk ist started with administrative rights.
- Take screenshot: Saves the current session image to: %homepath%PicturesAnyDesk
Display
Download sample for virtual dj free. Options to adjust the appearance of the session:
- View mode
- Fullscreen mode: Switches AnyDesk to Fullscreen mode. (faster)
- Original: This option displays the image untouched in original remote resolution. If the remote desktop does not fit, the view will be scrolled to the mouse cursor position. In case the remote monitor needs less area than the local monitor, grey bars are inserted at the sides.
- Shrink: This option shrinks the displayed image if necessary to ensure that it fits into the available screen space. Instead, grey bars are inserted at the borders.
- Stretch: Unlike the above option, it stretches the image to cover the available screen. The image might appear blurry, if the remote monitors resolution is much lower than the local resolution.
- Auto Adopt Resolution: When AnyDesk is in window mode and the remote display panel doesn't fit into the Main Window, this option reduces the remote resolution to let it fit into the available window. This option works for both directions lowering the resolution for a smaller window, or increase it for a window bigger than the displayed remote panel. In the best case, the resolution is equal on remote and local side, when using this option.
Quality
These settings determine the perceived quality of the connection. This is a trade-off between reaction speed (low lag) on the one side, and good rendition of the remote image on the other side.AnyDesk performs a detection of the connection quality during every session preamble. You can choose how the results of the connection quality measurement affects the rendition of the remote machine.
- Best audio/video quality: This mode has the best rendition but at the highest cost of transmitted data. Use this mode with fast connections. You can select this mode on slower links as well if your work involves few data intensive operations, such as using a text editor.
- Balanced: If selected, AnyDesk tries to choose the best trade-off between laggyness and image/audio quality.
- Lowest reaction time: Choose this mode if you want the best reaction time and a feeling as if there are no transmission programs involved at all. This can visibly affect the image quality, depending on the connection speed.
- Detect connection speed: If you unselect this option, the measured bandwidth is not used as a basis for selecting the quality. Instead, three predefined parameter sets are used. Not recommended. Use this mode if you suspect an error in the measurement of the connection quality.
Apart from image quality (which is DeskRT quality for GUI data and video/vp8 quality for fast moving natural images) and audio quality, some effects of the graphical user system will be disabled if needed in order to keep the bandwidth requirement low.
Visual Helpers
- Show remote cursor: Determines whether AnyDesk renders the remote users cursor. This enables the user on the remote side to point you something.
- Show move/size-helper: For slow internet connections, moving or resizing windows can get too slow for fluent work. Check this option so AnyDesk immediately shows the position of the remote window by overlaying a purple transparent rectangle.
Local Permissions
Controls the interaction with the user of the remote device. Options not available or denied by the remote client are grayed out or display a denied symbol.The setting is saved per ID and is persistent across sessions.
- Transmit sound: Choose whether to receive the remote sound given that the remote client has transmission enabled.
- Control mouse and keyboard: Select this option if you only want to view the remote image and do not want to interfere with the remote user by accident.
- Synchronize clipboard: If enabled, the clipboard is synchronized (Text and files). Both sides need to have the feature enabled.
- Block users input: Lock keyboard and mouse on the remote device. Useful to prevent interactions of the remote user with the session.
- Available if AnyDesk is installed or running with administrative privileges on the remote device.
- Lock remote account on session end: Activates the lock screen on the remote device on session end as if triggered by ❖ + L.
- Enable privacy mode: disables screen and input from the remote device. Disabled by default and only available during unattended sessions.
Whiteboard
See Whiteboard
The All-In-One Software for Remote and Online Meetings
What's new in this version:
TeamViewer 15.4.4445
New features:
- Control TeamViewer Pilot usage and access rights throughout your organization using rules you configure within the Management Console
- Android devices that are not supported by ARCore can now connect to an augmented reality session. The session will run in compatibility mode (2D).
- You can now record augmented reality sessions and save them for documentation and training
Bug fixes:
- You can no longer start a direct file transfer to a remote system with restricted folder permissions (like macOS 10.15) without allowing full disk access in advance to prevent the client from becoming unresponsive. Within the session you need at least the possibility to view and control the remote screen on restricted systems.
- Fixed a crash in the TeamViewer Host that occurred after switching sides when trying to access a protected folder during the file transfer
TeamViewer 15.3.2682
New features:
- New chat features: you can now remove a participant from a chat conversation
Bug fixes:
- Fixed a bug with file transfer that resulted in the app freezing when navigating into a local folder with thousands of files
- Fixed an issue where a grey bar appeared while sharing the desktop
TeamViewer 15.2.2756
- You can now right-click on your computers and contacts to view a context menu
- You can now invite users to join a Pilot session by creating Pilot session codes
- Fixed a bug that sometimes duplicated entries in the 'Active monitor' sub-menu within the session
- Fixed a bug that prevented the script menu within a session being updated automatically when the very first script has been added to the Management Console
- Fixed a bug that prevented TeamViewer from terminating and prevented re-starting
TeamViewer 15.1.3937
- Updated TeamViewer EULA
- You can now send files during a TeamViewer Pilot session to the remote device
- Fixed a bug so that in the macOS Accessibility rights only the TeamViewer process needs to be enabled in order to control the Mac. TeamViewer_Desktop is no longer relevant and will not be introduced for new installations
TeamViewer 15.0.8397
Improvements:
- Improved quality for audio transmission within a remote control connection and within a TeamViewer meeting
- Simplified and clearer choices in the Advanced Options to define the automatic update behavior of the client
- Improved keyboard behavior: 'alt' key stays not activated anymore after entering '@' from a Mac keyboar
- Improved error handling when trying to access a restricted folder during a file transfer
Bug Fixes:
- Fixed a bug which prevented the toolbar to be shown on connections to iOS devices
TeamViewer 14.71965
- Added Catalina support to help with new macOS security measures: At first application start on macOS 10.15 or higher a dialogue shows the user the current system status about Screen Recording, Accessibility, and File Access. Furthermore, it allows the user to jump into the security settings of macOS in order to allow TeamViewer to access files, steer your Mac and transmit your screen to the other side of the remote connection
- TeamViewer Printing is now also available if Windows 10 version 1903 (and higher) is running on the remote side. To support this, in all connections to Windows machines only the XPS format is supported so that an XPS viewer is necessary to be installed on the client-side. TeamViewer Printing in connections to other macOS machines is not affected
- For file transfer now an error message is shown if you try to navigate into a folder on the remote side for which you do not have access (very important if the remote side is using macOS Catalina)
- For file transfer now an error message is shown if you try to delete a folder for which you do not have access (very important if the remote side is using macOS Catalina)
- TeamViewer Pilot: it is now possible to take a screenshot of the live video stream in pilot sessions
TeamViewer 14.6.995
- For the Augmented Reality sessions - it is now possible to connect to the most relevant AR Glasses from Vuzix, Epson and RealWear
- For the Augmented Reality sessions - higher frame rate as well as image quality improvements for both video stream
and paused image
- Improvements for the file transfer for macOS Catalina so that the file transfer window can be displayed without triggering the accessibility message for restricted folders
- Fixed a bug that prevented TeamViewer from restarting after a crash
- Fixed a bug that caused the Tensor UI looking distorted on macOS 10.13 and earlier
- Loss of UDP-Connection now does not lead to long loss of Audio-Data
- Introduced a new way to support new users getting started with TeamViewer
- We will gradually roll out this feature to new users over the next weeks
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 14.5.5819
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 14.5.1691
- Now it is possible to roll out the TeamViewer Full Client silently on macOS
- TeamViewer Pilot - You can now add text to arrows and free-hand drawings
- TeamViewer Pilot - Improved image quality for connections to iPhones/iPads
- Fixed a bug that you had to login once again after some minutes of inactivity to see your chat messages.
- Solved some other issues which caused crashes
- Minor bug fixes and improvements
TeamViewer 14.4.2669
- New TeamViewer Pilot tab for more convenient session establishment
- Removed accessibility dialog for customers without incoming connections
- Fixed a bug that caused a crash when trying to transfer files to a mobile device.
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 14.3.4730
- The expert on the client side in TeamViewer Pilot sessions can now draw free hand in addition to placing arrows
- Fixed an issue which prevented VoIP from starting directly from the beginning of a TeamViewer Pilot session
- Fixed a bug that could cause connections to mobile devices to become stuck during connection establishment under certain conditions
- Solved some other issues which caused crashes
- Minor improvements and fixes
- It's now possible to do an unattended (silent) rollout of the Host on macOS
TeamViewer 14.2.8352
- Fixed a bug that in some cases prevented connections to the login screen if the remote mac was locked
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 14.2.2558
- With a new access control for script execution for incoming and outgoing sessions that can be rolled out via policies in the Management Console, the permissions can be set more granular
- Script execution is now also possible when connecting to a Linux remote machine. The necessary scripts can be uploaded in the Management Console
- Now the script menu within the session is updated while having a session if scripts are added, deleted or updated
- Improved the way how TeamViewer handles CTRL keys in combination with other programs
- Fixed a freeze in the file transfer for large files mainly being copied from a network folder
- Fixed a bug that caused problems switching between monitors from the 'view' menu in the toolbar if a monitor in portrait mode was included
- Fixed a bug that caused a decreased remote control performance when connecting to macOS devices where TeamViewer is configured as start with the system
- Fixed a bug that caused screen artifacts when resizing a video during the remote control session
- Fixed a bug that prevented connections to macOS devices under certain conditions after waking up the macOS device from standby
- Fixed a bug that caused an offset for the whiteboard drawing after a change of the monitor resolution
- Minor improvements and fixes
- Solved some other issues which caused crashes
TeamViewer 14.1.18533
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 14.1.9025
- Now a notification is shown on the remote side on session start for macOS 10.14 if the Accessibility Access is not set for the TeamViewer app.
- Fixed a bug that caused a crash on startup with 10.11.6 El Capitan on quite old hardware
TeamViewer 14.1.3399
- After a script execution within the session is finished a server notification is now shown with an exit code (exit code is not available for PowerShell) as well as for failed executions.
- Fixed a bug that caused the remote screen to be incorrectly scaled when remoting into machines with special screen resolutions
- Fixed a bug that caused an incorrect message that the screen cannot be captured when remoting into a locked mac
- Fixed a bug that caused a large remote cursor to be displayed when connecting from a Mac with Retina display to 4k screens
- Solved some other issues which caused crashes
- Minor improvements and fixes
- Enforced Session recording is now also supported for macOS devices
- Fixed a bug on macOS where account assignment caused problems for custom Host modules
TeamViewer 14.0.13880
- Change log not available for this version
TeamViewer 14.0.12966
- Fixed a bug that caused high memory usage
- Fixed a bug that caused the connection to slow down while the mouse was moved either in the remote control session or on the remote computer
- Fixed bug that prevented the start-up of the application on older Macs
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 13.2.14327
- Change log not available for this version
TeamViewer 13.2.5321
- Change log not available for this version
TeamViewer 13.1.4170
- Reports in servicecamp: Use the in-built reporting functionality, or instantly integrate servicecamp data into tools such as Excel, Power BI, and Tableau, or any other data environment you are familiar with, to gain even greater insights
TeamViewer 13.1.2991
- Change log not available for this version
TeamViewer 13.1.2559
- Change log not available for this version
TeamViewer 13.0.6447
- Fixed a bug that caused connection attempts to take longer than expected
- Fixed a bug that caused a black remote screen if the remote computer was running OSX and did have special uncommon screen resolutions
- Fixed a security issue with access controls - mouse interactions
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 13.0.5640
- Change log not available for this version
TeamViewer 13.0.5058
- Change log not available for this version
TeamViewer 12.0.85950
- Fixed a bug which caused QuickSupport module to crash
TeamViewer 12.0.82953
- Minor improvements and fixes
TeamViewer 12.0.81279
- Change log not available for this version
TeamViewer 12.0.80984
- Improved and simplified 'Eco mode' workflow: Now it is possible to start the Host app and connect to the device with enabled 'Eco mode' with only one step
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 12.0.78517
- Change log not available for this version
TeamViewer 12.0.75813
- Change log not available for this version
TeamViewer 12.0.72647
- Fixed a bug that prevented our OneDrive integration from working correctly
- Fixed a bug that caused the file transfer to stop working after initiating multiple file transfers from the in session dashboard
- Fixed a bug that prevented connections using Windows authentication
- Fixed a crash that occurred when deleting a shared group
- Fixed a bug that prevented the file transfer from being able to leverage full transfer speeds
- Fixed a bug where it was not possible to assign a device to an account via the in session dashboard
- Fixed a bug where it was not possible to chat with a single participant during a meeting
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 12.0.72365
- Change log not available for this version
TeamViewer 12.0.71483
- Fixed a bug where it was not possible to remote control an Android device
- Fixed a crash that sometimes occurred when performing fast user switching during a remote connection
- Fixed a bug where Voice over IP was not transmitted correctly
- Fixed a bug where the remote side could not send some chat messages during a remote connection
- Fixed a crash that occurred when closing the waiting room
- Fixed a crash that occurred when closing a connection to an iPhone QuickSupport using Cmd+Q
- Fixed a bug that froze TeamViewer for several seconds after a connection was closed
- Fixed a crash that sometimes occurred after transferring a file via clipboard
- Fixed a bug that sometimes caused the connection to freeze during a file transfer
- Solved some other issues which caused crashes
- Minor improvements and fixes
TeamViewer 11.0.66695
- Fixed a bug that caused TeamViewer to freeze when opening the context menu in the Computer & Contacts list
TeamViewer 11.0.66595
- Change log not available for this version
TeamViewer 11.0.65452
New Features:
- QuickSupport (Preview) for Windows 10 Mobile - TeamViewer is the first and currently only solution capable of providing remote support to Windows 10 Mobile devices. Simply download and launch TeamViewer QuickSupport on your Windows 10 mobile device. The app is currently available for TeamViewer 11 as a Preview.
- OneDrive for Business - TeamViewer has expanded its list of supported cloud storage providers to include enterprise-level capabilities and now offers integration of OneDrive for Business into your file box.
Bug Fixes:
- Fixed a bug that TeamViewer started maximized after Windows login and doesn’t stays minimized in tray menu
- Fixed a bug that it was not possible to connect to TeamViewer Version 4 and 5
- Fixed a bug where key combinations using the 'AltGr' key were not transferred correctly
- Fixed a bug where it was not possible to reconnect after updating a custom QuickSupport to a custom Host module
- Fixed a bug when logout of Windows 10 caused the remote window to freeze
- Fixed a bug where text was scaled incorrectly at high dpi resolutions within the Host module
- Fixed a bug where TeamViewer could not grab all parts of the virtual monitor
- Fixed a bug where remote reboot using custom QuickSupport with Windows credentials failed
- Fixed a bug that caused the 'start meeting' button to be displayed as 'abort connection' when applying a meeting-restriction policy to devices
- Fixed a bug where the 100% scaling option did not have any impact
- Fixed a bug when 'accept exclusively' is set the file transfer and remote control radio buttons were grayed out
- Fixed a bug where TeamViewer was unable to get online after Windows sleep mode
- Fixed a bug where some custom QuickSupport modules could not generate a session code
- Solved some other issues that caused crashes
- Fixed a crash that sometimes occurred after the update, mostly when starting TeamViewer for the second time
- Minor improvements and fixes
TeamViewer 11.0.65280
New Features:
- QuickSupport for Windows 10 Mobile
- TeamViewer is the first and currently only solution capable of providing remote support to Windows 10 Mobile devices. Simply download and launch TeamViewer QuickSupport on your Windows 10 mobile device.
- OneDrive for Business
- TeamViewer has expanded its list of supported cloud storage providers to include enterprise-level capabilities and now offers integration of OneDrive for Business into your file box.
Bug fixes:
- Fixed a bug where key combinations using the 'AltGr' key were not transferred correctly
- Fixed a bug where it was not possible to reconnect after updating a custom QuickSupport to a custom Host module
- Fixed a bug when logout of Windows 10 caused the remote window to freeze
- Fixed a bug where text was scaled incorrectly at high dpi resolutions within the Host module
- Fixed a bug where TeamViewer could not grab all parts of the virtual monitor
- Fixed a bug where remote reboot using custom QuickSupport with Windows credentials failed
- Fixed a bug that caused the 'start meeting' button to be displayed as 'abort connection' when applying a meeting-restriction policy to devices
- Fixed a bug where the 100% scaling option did not have any impact
- Fixed a bug when 'accept exclusively' is set the file transfer and remote control radio buttons were grayed out
- Fixed a bug where TeamViewer was unable to get online after Windows sleep mode
- Fixed a bug where some custom QuickSupport modules could not generate a session code
- Solved some other issues that caused crashes
- Minor improvements and fixes
TeamViewer 11.0.62308
- Improved the VOIP latency for slower internet connections using UDP
- Fixed a bug that the remote control session was frozen when trying to close the connection
- Fixed a bug where notifications from already read chat conversations pop up again
- Fixed a bug that caused the uninstaller of TeamViewer which did not work well in some cases
- Fixed a bug that displayed not the entered “name” of the custom QuickSupport module
- Solved some other issues which caused crashes
- Minor improvements and fixes
Explosm
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